What is part of the basic service

Customer access to the monitoring portal
Customer access to the support portal
Basic monitoring settings - proxy settings/delivery, support for agent installation (software, configuration files, ansible playbook, ..) and settings of other components,
registration of monitored guests with classification and deployment of basic metrics, setting of one e-mail notification channel, setting of a time schedule for maintaining history and trends
Note: The proxy may be on vm/hw owned by you or we will be happy to provide our own
Basic handover workshop (online)
One hour of free technical support per month
Basic Service Level Agreement (SLA)

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